Refund policy

MART — Return & Refund Policy

You may request a return or exchange within 14 days of receiving your order if your watch arrives damaged or you receive the wrong watch. We do not accept returns for change of mind.

To report an issue, contact us through our website’s Contact Us page with your order number and clear photos of the watch and packaging.

Please contact us before sending anything back. After reviewing your request, we will provide return instructions and discuss the appropriate replacement or refund.

Please keep the original packaging and any included accessories. Damage caused after delivery through misuse, accidents, or unauthorized repairs is not covered by this policy.

This policy does not limit any rights you may have under applicable consumer protection laws.

Return Shipping
Customers are responsible for return shipping costs, except where applicable law requires otherwise.

Refund Processing
After we receive and inspect the returned watch and approve the refund, we will process it within 14 days. Your bank or payment provider may take additional time to credit the amount.